On the Road with Becker Service:
A Look Behind the Scenes

What does mobile service at Becker mean in practice during day-to-day customer operations?

To find out, we spent a day with one of our service technicians: from the initial preparations to the actual service call at the customer’s site. Armed with a camera and plenty of questions, we got to see just how much expertise, experience, organization, and attention to detail go into a typical service visit.

 

Vakuumpumpenwartung mit dem Mobilen Becker ServiceStarting point for the service call: Gennebreck Training Center

We kicked off the morning at our Training Center, Gennebreck. There, we met our service technician, Marc Rassbach, to start the day together. Before heading to the customer’s site, we took the time to conduct an interview and a detailed look inside his service vehicle.

 

It quickly became clear: The vehicle is far more than just a means of transportation. It serves as a mobile spare parts warehouse and is equipped with everything needed for maintenance and service calls, from tools and spare parts to oils and filters. Every component has its designated place so that work on-site can be carried out efficiently and in an organized manner.

 

In the interview, our expert technician talked about his daily work routine, the various applications he deals with, and how important good preparation is for a smooth service call. “Every customer is different; every application has its own unique characteristics,” he explained. That is precisely why it is crucial to understand the technology, but also to keep the customer’s processes in mind.

 

Together to the customer Fertinger Tubes

After the preparations, we set off together to the customer Fertinger Tubes. The purpose of the service call was to perform maintenance on two oil-lubricated rotary vane vacuum pumps of the U 4.70 type. These pumps are used in a crane application for lifting and moving finished aluminum components: a safety-critical application where reliability is the top priority.

 

Upon arrival, we were warmly welcomed. After a brief orientation, an employee accompanied us to the pumps. It was already clear here: A successful service visit also depends on a trusting partnership between the customer and the service technician.

 

Marc Rassbach vom Mobilen Becker Service im Serviceeinsatz an einer Ölgeschmierten Becker Vakuumpumpe U 4.70Routine Maintenance – step by step

The service technician performed the maintenance exactly as he would during his regular workday. For us, this meant: no staged scenes, but real-world service in action.

 

First, he assessed the condition of the pumps. He then inspected the air-oil element and replaced it. An oil change was also part of the maintenance routine. Every step was performed with precision and confidence - the result of experience, training, and consistent hands-on practice.

 

Throughout the work, Marc consistently explained what he was monitoring and why certain steps were especially important. In crane applications in particular, a reliable and consistent vacuum supply is essential for safe and efficient operation.

 

Regular maintenance not only helps prevent costly downtime for the customer, but also extends the service life of the pumps - making it a sound and economical investment.

 

The pump in action

One of the highlights of the visit was seeing the pump in action. Using vacuum technology, the crane lifted large aluminum components with impressive precision - an impressive example of how Becker products support safe and efficient industrial operations every day.

 

It was fascinating to observe how seamlessly technology, people, and processes work together in this environment. For the service technician, it is simply part of the daily routine; for outsiders, it offers a clear and tangible insight into where and how vacuum technology is applied in real-world industry.

 

Becker Pumpen im Einsatz an einer Vakuumhebeanlage beim Kunden Fertinger Tubes

 

Follow-up is part of the process

Once the maintenance work was complete, the job was not yet finished.

 

Together, we also followed up on the visit. This included documenting the work performed and reviewing it with the customer.

During the concluding discussion, it became clear how important this follow-up is: it provides clarity for the customer and ensures that all measures are properly recorded. On-site invoicing is also possible. Transparency and traceability are central components of the Becker service philosophy here as well.

 

Conclusion: Service means proximity and responsibility

The service visit to Fertinger Tubes impressively demonstrated what sets Becker Service apart: technical expertise, meticulous work, personal commitment, and direct contact with the customer.

For our team, it was a valuable opportunity to experience day-to-day service up close, in a practical and authentic way.

Such insights reveal what often happens behind the scenes: reliable service that ensures processes run smoothly for the customer. It is precisely this quality that forms the foundation of Becker’s services: clearly structured, reliable, and always with the goal of supporting customers in the long-term through trusted partnership.

To the Becker Service